Understanding Relationships
Relationships and customer understanding are, and always will be, the currency of charity business, just as they are for every other kind of business
Tag Archives: Services
In search of transforming ideas
“Not all those who wander are lost.” In fact, they might just be about to create or discover something transformational…
Investing in the future
The government says it has no choice but to go cost-cutting once again, but we don’t have to follow suit, and if we want to see a different outcome, we have no choice but to chart a different course.
Video: The earned income opportunity
Recorded in a live seminar from September 2022, Martyn speaks with leaders from across the charity sector about how to innovate, incubate and scale ideas for commercial income.
Webinar: the earned income opportunity
Tues 27th September 2022, 5pm to 6pm. Come along to hear and discuss the untapped opportunities of charity earned income, and why now it’s more pressing than ever.
Tender mercies
Lots of charities have areas of expertise that can be incredibly valuable to other organisations, but most will never get anything like their fair share of that value, simply because of the way they sell.
Charity and enterprise
Certain words can make people within charities uncomfortable, but more importantly, can become a barrier that stops them engaging with the opportunities they represent.
Grown up charity
The “drama triangle” can be a surprisingly thought-provoking model for shining a light on interpersonal dynamics. But also, perhaps, for thinking about the philosophy of a sector struggling to change.
Radical honesty
It’s hard to be dispassionate and objective, let alone radically honest, when it comes to a charity’s services, but be honest – what do you actually, incrementally, bring to the party… if anything?
Webinar: Engagement 2.0
Tues 18th January 2022, 5pm to 6pm. How any organisation can make the leap to Engagement 2.0 and create far deeper connection and loyalty with cutomers and employees