How we work

We’re not like other consultants:

I don’t tell you how to run your organisation

I take time to listen carefully to you and your team and to understand the story behind the numbers. I help you to build a shared, consistent picture of the true situation, of your ambitions, and of your options for achieving them, so that you can take the big decisions with clarity and confidence.

I don’t write you a plan then leave you to it

The objective is never for me to produce fat documents and hefty presentations. It’s to get you to the outcomes you need in the fastest, most effective way. Whatever plans you need, we create together. I help you to get them started, and I don’t leave until you’re able to run them by yourself.

I don’t charge by the day and stay for months

Day-rates only reward inefficiency. That’s why we agree a single fee at the start of the project that covers everything. That way, you know exactly what you’re going to pay before we start, and it’s in both of our interests to complete as quickly and efficiently as possible.

I do only work where there is a clear return on your investment

Our projects must deliver a minimum 5x return on your investment based on a conservative estimate of the value they will create. If we can’t agree a fee that works for me and gives you that level return, we don’t do it.

I do challenge and support you every step of the way

All projects include unlimited access to expert advice and support, both inside and outside core business hours. Many of my clients find this so valuable they retain the service long after the project has completed.

I do guarantee I will do what I say I will do

In the unlikely event that you’re not satisfied with the work I’ve done, I keep going until you are. It’s as simple as that.

To read what my clients say about me, click here. Or to hear some of them talk on video, click here.

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